We want individuals to have a fun and an exciting experience while playing, but we don't want you betting beyond your limits. If you think you have a problem our Customer Support team is happy to assist you at any time in locking your account or putting limits on your wagering.
Problem gambling is a serious issue, and we take it very seriously. If you think you potentially have a problem, you should seek additional assistance.
Here are some important questions to ask yourself:
Am I using "extra money" for wagering, or do I need these funds to pay for expenses?
Am I balancing my time between various forms of entertainment?
Have I set reasonable time and money limits on my wagering?
Am I playing for entertainment, or am I using this as a form of income?
Responsible wagering can be fun, and it's what most people practice. For some, however, wagering can become a problem they can't control, and this can lead to problem gambling.
If you think you might have a problem, please call the number below for help. They can answer your questions and help you assess whether you have a problem.
1-800-GAMBLER (1-800-426-2537)
Help is available 24hrs a day, 7 days a week.
Voluntary Wager Limits
To voluntarily self-limit wagering with OffTrackBetting.com per day or per week, simply email us your requested limits to support@OffTrackBetting.com.
OTB can set daily or weekly wager amount limits, as well as limits on credit/debit card funding at the account level.
Any request to increase or remove previously requested limits will require a 7-day waiting period before OTB will grant such a request.
Voluntary Self Exclusion
To voluntarily self-exclude from wagering with OffTrackBetting.com, please complete the Voluntary Self-Exclusion Form, and return via email to support@OffTrackBetting.com.
The form must be signed by the individual requesting self-exclusion, notarized and returned with a copy of the account holder's photo ID.
New York Residents
Immediate Help can be found here:
New York Council on Problem Gambling
24-Hour Problem Gambling Helpline: 1-877-8HOPE-NY (1-877-846-7369)
TEXT: HOPENY (467369)
Request of voluntary self-exclusion for all gaming facilities and entities licensed, permitted or registered by the New York State Gaming Commission can be done by completing the following form:
Request for Voluntary Self-Exclusion from All Gaming Facilities and Entities Licensed, Permitted or Registered by the New York State Gaming Commission.
The form must be signed by the individual requesting self-exclusion, notarized, with photograph as per instructions on the form. This exclusion request must be made in writing to:
New York State Gaming Commission
Director of Education & Community Relations
PO Box 7500
Schenectady, New York 12301-7500